How do I start a service request?
Tell us what the piece is, roughly how old, and what it's doing that brought you here. Running fast or slow, stopping, a rotor you can hear, moisture, a crown that won't seat. Nothing gets opened before you approve the scope and timeline in writing.
Who does the work?
We work with a network of established service partners, both locally and around the country, that we have existing relationships with. You're told the plan before anything ships.
How often does a mechanical watch need servicing?
Most manufacturers say five to seven years. In practice the watch tells you first: losing or gaining more time than usual, a rough rotor, a crown that won't screw down cleanly, moisture under the crystal. Any of those is worth a look now.
How long does a service take?
It depends on the movement and what it needs. A cleaning and regulation is a short job. Waiting on a manufacturer-only part isn't. You get a timeline before anything is opened, and you hear about any change to it.
Will a service change what the watch is worth?
Usually yes. A serviced watch that runs correctly is worth more than one that doesn't. On collectibles it's more nuanced, because originality carries value. Any part taken off your timepiece comes back with it.
Do you polish the case?
Not unless you ask. Polishing removes metal permanently, and sharp original edges are usually worth more than a flawless case with soft lugs. If you want it, we tell you first what it takes off.
Is it water resistant again afterwards?
Yes. An opened case gets resealed and pressure tested before it goes back on a wrist. Ask for the result and you get it.
What if the part isn't available?
Some brands restrict parts to their own network. If your timepiece needs to go to the manufacturer, we say so instead of taking the job.
Do you take pieces that didn't come from you?
Yes. Send the details and what it's doing. You get a straight answer on whether we take the job before you ship anything.
